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For more information please contact quest.legacy.creative.ventures@gmail.com

Frequently Asked Questions

Artwork, Originals & AI Use

Are the artworks created by real artists?

Yes. All original artworks featured in our collections are created by real, human artists. Each artist and/or their estate retains authorship of their work.

Is AI ever used in the creative process?

Some artists may choose to use AI tools as part of their creative process, similar to how artists might use digital software, photography, or other modern tools.

When AI has been used as part of an artist’s process, this will be clearly noted in the product listing. AI is never presented as the artist itself.

What is considered an “original work”?

An original work refers to the artist’s original creative expression (such as a painting, drawing, or digital artwork), regardless of whether it is later reproduced in printed or manufactured form.

Original works may exist as:

  • Physical artworks
  • Digitally created artworks
  • Digitally assisted artworks (when disclosed)
Are books, mugs, clothing, and other items originals?

No. Products such as:

  • Books
  • Prints
  • Mugs
  • Clothing
  • Calendars
  • Other keepsake items

are reproductions of the original artwork, produced for display, collection, or everyday use.

Are product photos or display images AI-generated?

Some presentation images—such as lifestyle mockups or staged display settings—may be AI-generated or digitally enhanced to help visualize how a product may appear in real-world settings. These images are used for illustrative purposes only and do not alter or replace the original artwork.

Will AI use always be disclosed?

Yes. If AI is used in any meaningful way in the creation of an artwork itself, this information will be clearly disclosed in the product description.

Shipping Policy

Processing Time

Because many of our products are printed on demand, orders are not shipped immediately after purchase.

Please allow 3–7 business days for production before your order ships. This time allows each item to be carefully printed, inspected, and prepared for shipment.

Shipping Time

Once your order has shipped, delivery typically takes 5–10 business days, depending on your location and the carrier. You will receive a tracking number as soon as your order is on its way.

Total Estimated Delivery Time

Most orders arrive within 8–17 business days from the date of purchase.

Shipping Delays

While we do our best to meet these timelines, occasional delays may occur due to:

  • High order volume
  • Carrier delays
  • Weather or other circumstances beyond our control

We appreciate your patience and understanding.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Questions Before Ordering

If you need an item by a specific date or have questions about shipping timelines, feel free to contact us before placing your order.

Return & Damage Policy

Our Return Policy

We take great care in producing and packing each item, and because many of our products are made in limited quantities or printed on demand, all sales are final.

That said, if your item arrives damaged or defective, we absolutely want to make it right.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the damage and packaging

Once reviewed, we’ll arrange a replacement or refund, depending on availability.

Non-Returnable Items

At this time, we are unable to accept returns or exchanges for:

  • Buyer’s remorse or change of mind
  • Incorrect sizing or format selection
  • Minor variations in color or print (which can naturally occur between screens and printed materials)
Questions Before Ordering

We’re always happy to help before you purchase. If you have questions about sizing, format, or details, please reach out—we want you to feel confident in your order.

Thank you for supporting independent artists and small-batch creative work.